Principal Engineer, Customer Quality

The Principal Engineer, Customer Quality drives critical customer interactions and serves as the primary technical liaison for product quality and reliability. In this high-impact role, you will lead the investigation and resolution of complex quality issues, coordinating closely with failure analysis, product engineering, and cross-functional teams to implement robust corrective actions and maintain strong customer relationships.

Operating at a principal level, you will own the end-to-end customer quality lifecycle, from managing claims and product qualification documentation to leading onsite customer audits and driving global alignment on quality issues. Your technical expertise in semiconductor manufacturing and structured problem-solving will directly influence product reliability and elevate customer satisfaction scorecards.