QA & Support Engineer

This role balances building a comprehensive automated testing framework with delivering ongoing first-line technical support for a B2B SaaS operations platform. You will establish an automated regression test suite from the ground up while serving as the primary technical contact for end users. On the QA side, you will map existing gaps and implement automated UI, API, and data tests integrated into continuous integration pipelines. On the support side, you will monitor incoming requests during US Eastern hours, investigate data issues, reproduce bugs for developers, and guide customers toward quick resolutions. Working alongside a lean development team, your work will directly protect software quality and maintain customer trust as the platform scales.